Refund policy
This policy applies to purchases made from AeroCap, operated by Altoriq Group AB, company registration number 559583-4200.
Would you like to make a return? Log in to My Account at aerocap.se or contact us at info@aerocap.se before sending anything back.
Returns, 30-Day Return Policy, 365-Day Product Warranty, and Delivery Terms
Last updated: November 5, 2026
This policy applies to customers in the United States. Nothing in this policy limits or removes the mandatory consumer rights that apply under the laws of your country. If mandatory consumer legislation gives you stronger rights than this policy, those rights will always apply.
1. Your return rights
For orders delivered to the United States, AeroCap offers a voluntary 30-day return policy, beginning the day after delivery. Contact us within that period to request a return. The eligibility conditions are set out in section 3. Any non-waivable rights under applicable law remain in effect.
To request a return, contact info@aerocap.se and include your order number, full name, the items you wish to return, and a clear statement that you want to return your purchase.
After notifying us, send the items back without unnecessary delay and within 14 days, following the return instructions and address we provide.
2. Return eligibility and your legal rights
Our voluntary return offer is subject to the item-condition requirements in section 3. These requirements do not limit rights you may have under applicable law if an item is defective, damaged on delivery, or does not match its description. Your statutory rights are determined by the law applicable to your purchase.
3. Voluntary 30-day returns policy
In addition to any rights you have under applicable law, we offer a voluntary 30-day returns policy, starting from the day after delivery.
This is a voluntary commercial returns offer that applies only if all the conditions below are met.
To qualify for our 30-day returns policy, the item must be:
- Completely unused
- Unwashed
- Unopened where the item is protected by a seal or protective packaging
- Returned with the seal intact, where applicable
- Returned in its original packaging
- Returned with all labels, instructions, accessories, and included parts
- Free of stains, marks, odors, moisture, damage, and signs of handling
- In a condition that allows the item to be resold as new
If any of these conditions are not met, we may reject the return for quality, hygiene, and resale reasons.
The voluntary returns policy does not apply to items that have been opened, used, washed, or handled in a way that makes them unsuitable for resale. Our voluntary return policy does not affect your statutory right of withdrawal or right to make a claim.
4. How to start a return
Before sending anything back, contact us by email at:
info@aerocap.se
Please include:
- Your order number
- Your full name
- The item or items you wish to return
- Whether the item is unopened and unused
- Photos of the item and packaging if we ask for them
- For a claim: clear photos or video showing the defect
We will send you return instructions and the correct return address. Items must not be sent to our postal address in Sweden unless we have expressly asked you to do so.
Returns sent without clear order information, without prior contact, or to the wrong address may be delayed, rejected, or impossible to identify.
5. Return shipping
For returns under our voluntary 30-day returns policy, the customer is responsible for paying the return shipping costs.
The return must be sent using a trackable shipping method. You are responsible for the item until it has been received by us or at the return address we have provided.
We are not responsible for return shipments that go missing, are delayed, are sent without tracking, are sent to the wrong address, or are delivered without sufficient order information.
If an item is found to be defective, damaged on delivery, or defective due to an error on our part, we will offer a remedy in accordance with the law, which may include a replacement item, repair, refund, or reimbursement of reasonable return shipping costs where required by law.
6. Refunds
If you validly exercise your statutory right of withdrawal, we will refund the amount you are entitled to without undue delay and no later than within the period required by law.
We may withhold the refund until we have received the item or until you have provided proof that the item has been sent back, whichever occurs first.
Refunds are normally made to the same payment method you used for the purchase, unless otherwise agreed.
If you paid for standard delivery, the standard delivery cost will be refunded where required by law when you validly withdraw from the entire purchase. Additional costs for upgraded delivery, express delivery, priority handling, or other optional services are normally not refunded, unless required by law.
If the returned item shows signs of handling beyond what was necessary to inspect it, or if the item has decreased in value due to handling, damage, missing packaging, opened packaging, or missing parts, we may make a deduction corresponding to the decrease in value where permitted by law.
7. Promotions, bundle offers, and “Buy 1 get 1”
If your order was placed during a promotion, bundle offer, or “Buy 1 get 1” promotion, the promotion terms apply to the entire offer.
If you return the entire purchase, all items included in the promotion or bundle must be returned.
If you choose to keep one or more items from a bundle or promotion, the refund may be adjusted so that the items you keep are charged at the applicable regular or promotion-adjusted price.
A free item is free only when all the promotion’s conditions are met. If part of the offer is returned, the value of the free or discounted item may be deducted from the refund where permitted by law.
8. Exchanges
We may offer exchanges where possible, but exchanges are not guaranteed unless required by law.
Exchanges are subject to the item being completely unused, unwashed, in its original packaging and, where sealed, returned with the seal intact.
If the requested replacement item is unavailable, we may offer another solution, such as store credit, a replacement item, or a refund where applicable.
9. Claims and defective items
If you believe your item is defective, was damaged during delivery, or does not match its description, you should contact us as soon as possible at:
info@aerocap.se
Please include:
- Your order number
- A clear description of the defect
- Photos or a video showing the defect
- Photos of the packaging if the item arrived damaged
Please contact us promptly after discovering a defect so that we can help. This request does not shorten any mandatory legal deadline that applies to your claim.
Your rights under applicable consumer law remain in effect in addition to our voluntary product warranty. If a claim is accepted, we will provide an appropriate remedy, such as repair, replacement, a price reduction, or a refund, in accordance with applicable law.
An item is not considered defective solely due to normal wear and tear, improper washing, improper use, inadequate care in accordance with care instructions, accidents, incorrect size selection, personal preference, or minor differences in color, material, or appearance.
10. AeroCap’s 365-Day Product Warranty
In addition to your statutory rights, we provide a voluntary 365-day product warranty, calculated from delivery. The warranty means that we are responsible for the item retaining its function and quality during the warranty period.
If the item breaks or stops working due to an original defect or lack of quality within 365 days, we will remedy the issue by repair, replacement, or refund in accordance with applicable law. Contact us at info@aerocap.se with your order number and a description or image of the defect.
The warranty does not cover defects resulting from normal wear and tear, improper use, accidents, failure to follow care instructions, or other causes for which the customer is responsible.
The 365-day product warranty covers qualifying defects; it is separate from the 30-day voluntary return policy. Returns of non-defective items are subject to the conditions above and any non-waivable rights under applicable law.
11. Delivery Times
We always strive to process, ship, and deliver orders as quickly as possible and within the delivery times shown on our website or at checkout.
Our normal processing time is currently approximately 2 to 6 business days after you receive your order confirmation.
Our normal delivery time is currently approximately 3 to 9 business days after the order has been shipped.
The total estimated time from order to delivery is therefore normally approximately 5 to 15 business days, including processing time and delivery time.
Delivery times are estimates and not guaranteed delivery dates unless we have expressly stated otherwise in writing.
Most orders are delivered within the estimated delivery window. In some cases, however, delivery may take longer due to circumstances beyond our direct control, such as carrier delays, customs processing, high order volumes, public holidays, weather disruptions, strikes, security checks, or other events beyond our reasonable control.
If your order has not arrived within the estimated delivery window, please contact us so that we can investigate the shipment and assist you.
12. Customer Responsibility for Delivery Information
The customer is responsible for providing complete and accurate delivery information at checkout.
If an order cannot be delivered due to incorrect, incomplete, or outdated delivery information provided by the customer, the customer may be responsible for reasonable additional costs for reshipment, address correction, return handling, or failed delivery, where permitted by law.
If a package is delivered to a collection point, parcel locker, or similar collection location, the customer is responsible for collecting the package within the carrier's stated collection period.
If the package is not collected and is returned to the sender, we may deduct reasonable costs for return handling, shipping, and administration from any refund where permitted by law.
13. Uncollected Packages
An uncollected package is not the same as a valid return or a valid exercise of the right of withdrawal.
If you wish to cancel your purchase, you must clearly notify us that you are exercising your right of withdrawal within the withdrawal period.
If a package is not collected and is returned to us or our logistics partner, we may charge or deduct reasonable costs for shipping, return shipping, handling, and administration where permitted by law.
14. Payment Disputes and Chargebacks
If there is a problem with your order, delivery, return, or refund, you should contact us first at:
info@aerocap.se
We handle customer service matters, delivery investigations, returns, complaints, and refunds in accordance with this policy and applicable law.
Opening a payment dispute or chargeback before contacting us may delay resolution, as the matter may then need to be handled through the payment provider's or bank's process.
If a payment dispute is opened, we may provide the payment provider with relevant order information, tracking information, customer communications, return status, delivery documentation, and policy information to respond to the dispute.
15. Items That Cannot Be Returned
The following items cannot be returned unless they are defective:
- Sealed items where the seal is in place for health or hygiene reasons and has been opened, broken, removed, or damaged
- Custom-made items or items with a personal touch
- Items that have been used or washed
- Items with stains, marks, odors, moisture, damage, or signs of use
- Items without original packaging, labels, instructions, or included parts where this affects quality, hygiene, or resale condition
If you are unsure whether your item can be returned, contact us before sending it back.
16. Rejected Returns
We reserve the right to reject a return if the item does not meet the return conditions in this policy or if the item cannot be accepted for quality, hygiene, or resale reasons.
If a return is rejected, we may offer to send the item back to you. The customer may be responsible for the shipping cost of returning the rejected item where permitted by law.
If the customer does not respond within a reasonable time after we notify them that a return has been rejected, we may handle the item in accordance with our internal procedures and applicable law.
17. Contact Information
AeroCap is operated by Altoriq Group AB
Swedish company registration number: 559583-4200
Email: info@aerocap.se