Terms of service
These terms and conditions apply to purchases made from AeroCap, operated by Altoriq Group AB, company registration number 559583-4200.
Terms and Conditions
Last updated: November 5, 2026
1. General information
This website and its services are provided under the AeroCap brand, operated by Altoriq Group AB, company registration number 559583-4200.
By visiting this website, using our services, or placing an order, you agree to these terms and conditions, our Privacy Policy, our Returns and Refunds Policy, and other policies available on the website.
These terms and conditions apply to customers in the United States. Nothing in these terms and conditions limits or removes the mandatory consumer rights that apply under the laws of your country.
2. Orders
By placing an order, you confirm that all information you provide is accurate, complete, and current.
You are responsible for ensuring that your name, email address, telephone number, delivery address, and other order details are correct before completing your purchase.
After you place an order, you will normally receive an order confirmation by email. The order confirmation confirms that we have received your order, but we reserve the right to reject, cancel, or adjust an order if there are valid grounds to do so.
We may reject or cancel an order if:
- The item is unavailable
- Payment is not approved
- The information provided is incorrect or incomplete
- There is a clear error in the price or product information
- We suspect fraud, abuse, payment misuse, identity misuse, or other unauthorized activity
- The order violates these terms and conditions or our policies
If an order is canceled after payment has been made, we will refund the amount paid to the original payment method, unless otherwise required or agreed.
3. Payment
By placing an order, you confirm that you are authorized to use the selected payment method and that the payment details you provide are correct.
Payments are processed through our payment providers. We do not normally store full card details in our own systems.
If a payment is declined, reversed, flagged, or not completed, we may pause, cancel, or reject the order.
We reserve the right to conduct fraud checks and payment verification before an order is shipped.
4. Prices, currencies, and offers
Prices for the US market are displayed in US dollars (USD). Your order total and any applicable taxes are shown at checkout before payment. Shipping is always free, and there are no additional customs or import charges to pay upon delivery.
Prices, offers, discounts, and promotions may change at any time. Limited-time offers are valid only during the stated promotional period or while stocks last.
We reserve the right to correct obvious pricing errors, technical errors, discount errors, or product information errors before or after an order has been placed.
For promotions such as "Buy 1 Get 1", bundles, free items, volume discounts, or similar offers, the promotion terms apply to the entire offer. If part of a promotional order is returned, the refund may be adjusted in accordance with our Returns and Refunds Policy.
5. Product Information
We do our best to describe and display our products as accurately as possible.
However, colors, materials, fit, texture, packaging, and details may look slightly different depending on screen settings, lighting, device type, photography, and individual perception.
Minor differences that do not affect the product’s main function are not considered defects.
6. Delivery
We always strive to process, ship, and deliver orders as quickly as possible and within the estimated delivery time shown on our website or at checkout.
Delivery times are estimates and are not guaranteed delivery dates unless we have expressly stated otherwise in writing.
Most orders are delivered within the estimated delivery window. However, delays may sometimes occur due to circumstances beyond our direct control.
Examples of circumstances that may affect delivery:
- Carrier Delays
- Customs Processing
- Import Processing
- High Order Volume
- Peak Season Demand
- Public Holidays
- Weather Disruptions
- Strikes or Labor Disputes
- Security Checks
- Geopolitical Events
- Incorrect or Incomplete Delivery Information Provided by the Customer
- Other Events Beyond Our Reasonable Control
If a delay occurs, we will do our best to assist you and provide available tracking or delivery information.
A delivery delay caused by a carrier, customs, transport disruption, strike, security check, or other external event does not automatically mean that the order is lost, canceled, or eligible for an immediate refund.
If your order has not arrived within the estimated delivery time, please contact us so that we can investigate the shipment and assist you.
7. Customer Responsibility for Delivery Information
The customer is responsible for providing complete and accurate delivery information at checkout.
If a package cannot be delivered due to incorrect, incomplete, or outdated delivery information provided by the customer, the customer may be responsible for reasonable additional costs for reshipment, return handling, address correction, or failed delivery, where permitted by law.
If a package is delivered to a collection point, parcel locker, or similar location, the customer is responsible for collecting the package within the carrier’s specified collection period.
An uncollected package is not the same as a valid return or valid exercise of the right of withdrawal.
If a package is not collected and is returned to the sender or our logistics partner, we may deduct reasonable costs for shipping, return shipping, handling, and administration from any refund, where permitted by law.
8. Returns and refunds
Returns, refunds, the statutory right of withdrawal, and our 30-day return policy are governed by our Returns and Refunds Policy.
For US orders, we offer a voluntary 30-day return policy subject to the conditions in our Returns and Refunds Policy. This offer does not limit any non-waivable consumer rights.
Return eligibility and item-condition requirements are set out in our Returns and Refunds Policy. Any exceptions or restrictions apply only to the extent permitted by law.
The customer pays for return shipping for returns under our voluntary 30-day return policy, unless otherwise required by law or the product is found to be defective.
A refund may be withheld until we have received the returned product or until the customer has provided evidence that the product has been sent back.
Refunds are normally issued to the original payment method.
9. Claims and defective products
If you believe a product is defective, damaged upon delivery, or does not match the description, you should contact us as soon as possible at:
info@aerocap.se
Provide your order number, a clear description of the defect, and photos or video showing the problem.
Your rights under applicable consumer law remain in effect in addition to our voluntary product warranty. Please contact us promptly if you discover a defect.
In addition to your rights under applicable law, we provide a 365-day product warranty against qualifying defects in materials and quality. This is separate from our voluntary 30-day return policy. See our Returns and Refunds Policy for the full conditions and remedies.
A product is not considered defective solely due to normal wear and tear, improper use, improper washing, inadequate care in accordance with the care instructions, accident, incorrect choice of size, personal preference, or minor differences in color, material, or appearance. Nothing in these terms and conditions limits your mandatory consumer rights.
10. Care Instructions
The customer is responsible for following the product's care instructions.
Damage, impaired function, color changes, shrinkage, odor, material wear or other problems caused by improper washing, improper drying, improper use, excessive heat, bleaching, fabric softener, ironing or failure to follow care instructions are not considered product defects.
11. Account and Communications
If you create an account or provide contact details, you are responsible for keeping your login credentials and contact details secure and up to date.
We may contact you by email, SMS or other available communication channels regarding your order, payment, delivery, return, complaint, customer service matter or other important information related to your purchase.
Marketing communications are handled in accordance with our privacy policy and applicable marketing legislation.
12. Fraud Prevention and Abuse
We reserve the right to investigate, reject, cancel or report orders, claims, returns or customer activity that we reasonably suspect involves fraud, abuse, false information, payment abuse, return abuse, chargeback abuse, identity abuse or other unauthorized activity.
We may share relevant information with payment providers, shipping partners, fraud prevention services, authorities or legal representatives where necessary and permitted by law.
13. Payment Disputes and Chargebacks
If a problem arises with your order, delivery, return or refund, you should contact us first at:
info@aerocap.se
We handle customer service matters, delivery investigations, returns, complaints and refunds in accordance with our policies and applicable law.
Opening a payment dispute or chargeback before contacting us may delay resolution, as the matter may then need to be handled through the payment provider's or bank's process.
If a payment dispute or chargeback is opened, we may provide the payment provider, bank or dispute resolution body with relevant documentation, including order details, delivery information, tracking information, customer communications, return status, product information and policy terms.
14. Limitation of Liability
AeroCap is liable in accordance with mandatory consumer protection legislation.
To the extent permitted by law, we are not liable for indirect losses, loss of income, loss of profits, business interruption, consequential damages or other financial losses arising from the use of our website, products or services.
Nothing in these terms and conditions limits liability where such a limitation is not permitted under mandatory law.
15. Events beyond our control
We are not liable for delays or failure to fulfil obligations caused by events beyond our reasonable control.
Such events may include transport disruptions, customs delays, import processing, strikes, labor disputes, extreme weather, natural disasters, pandemics, technical failures, cyber incidents, government actions, security checks, geopolitical events or other circumstances beyond our reasonable control.
If such an event occurs, we will do our best to mitigate its impact and assist customers where reasonably possible.
16. Intellectual property rights
All content on this website, including text, images, graphics, product descriptions, design, logos, videos and other materials, belongs to AeroCap, Altoriq Group AB or our licensors unless otherwise stated.
You may not copy, reproduce, distribute, modify or use our content for commercial purposes without our prior written permission.
17. Amendments to these terms and conditions
We may update these terms and conditions from time to time to reflect changes in our business, services, legal requirements, payment methods, delivery processes or policies.
The latest version is always published on this page with an updated date above.
The terms and conditions that apply to your purchase are the version available when you placed your order, unless a change is required by law.
18. Applicable law
These terms and conditions are governed by Swedish law, as AeroCap is operated by Altoriq Group AB in Sweden.
However, if you are a consumer residing in another country, you may also have mandatory consumer rights under the laws of your country of residence. Nothing in these terms and conditions removes or limits such mandatory rights.
19. Disputes and complaints
If you have a question, complaint or dispute, please contact us first at:
info@aerocap.se
We always try to resolve the matter directly with you as quickly and fairly as possible.
For disputes that fall within its jurisdiction, you may contact Sweden’s National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, arn.se. We participate in ARN’s proceedings and follow its recommendations. This does not limit any remedies available to US consumers under applicable law.
Nothing in this section prevents you from exercising rights or seeking remedies available under applicable law in your place of residence.
20. Contact details
AeroCap is operated by Altoriq Group AB
Company registration number: 559583-4200
Email: info@aerocap.se