Shipping policy
This Shipping and Delivery Policy applies to purchases made from AeroCap, operated by Altoriq Group AB, company registration number 559583-4200.
Shipping and Delivery Policy
Last updated: November 5, 2026
At AeroCap, we work to provide a safe, secure, and smooth delivery experience. This policy explains our shipping process, delivery times, tracking, customs processing, delayed packages, unclaimed packages, returns, and complaints.
This policy applies to customers in the United States. Nothing in this policy limits or removes the mandatory consumer rights that apply under the laws of your country.
Shipping to the United States is always free. Estimated total delivery time is 5–15 business days. There are no additional customs or import charges to pay upon delivery.
1. Important information about delivery times
We always strive to process, ship, and deliver orders as quickly as possible and within the delivery times shown on our website or at checkout.
Our standard processing time is currently approximately 2 to 6 business days after you receive your order confirmation.
Our standard delivery time is currently approximately 3 to 9 business days after the order has been shipped.
The total estimated time from order to delivery is therefore normally approximately 5 to 15 business days, including processing time and delivery time.
Delivery times are estimates and are not guaranteed delivery dates unless we have expressly stated otherwise in writing.
Most orders are delivered within the estimated delivery window. In some cases, however, delivery may take longer due to circumstances beyond our direct control.
2. External factors that may affect delivery
Logistics may be affected by events and circumstances beyond our direct control.
Examples of circumstances that may affect delivery times:
- Carrier delays
- Customs processing
- Import processing
- High order volume
- Promotional periods
- Peak-season pressure
- Public holidays
- Weather disruptions
- Strikes or labor disputes
- Security checks
- Temporary pressure at sorting centers
- Route diversions
- Technical issues with tracking updates
- Incorrect or incomplete delivery information provided by the customer
- Other events beyond our reasonable control
During such periods, packages may temporarily travel along longer routes than usual, or remain stationary between two tracking scans before tracking is updated again.
This does not automatically mean that the package is lost or that the order has been stopped.
If a delay occurs, we will do our best to help you, investigate the shipment, and provide available tracking or delivery information.
3. Processing Time
Orders are normally processed within 2 to 6 business days after the order confirmation has been sent.
We process orders Monday through Friday, excluding weekends and public holidays.
During periods of high order volume, promotions, holidays, or logistical pressure, processing may take slightly longer than usual.
If an item is temporarily out of stock at one warehouse, or if our logistics partners are experiencing high volumes, the order may be shipped from another warehouse or logistics partner.
4. Delivery time
Normal delivery time is approximately 3 to 9 business days after the order has been shipped.
Delivery time may be affected by the carrier, sorting, local delivery conditions, customs clearance, import processing, public holidays, weather, security inspections, or other circumstances beyond our direct control.
A delivery delay caused by a carrier, customs, a transportation disruption, a strike, a security inspection, or another external event does not automatically mean that the order is lost or canceled, or that it is eligible for an immediate refund.
If your package has not arrived within the estimated delivery time, please contact us so that we can investigate the shipment and assist you.
5. Shipping method and delivery location
Orders may be shipped from our own warehouse, a logistics partner, or another warehouse, depending on stock availability, destination country, order volume, and logistics capacity.
Most packages are delivered to your mailbox, door, parcel locker, or a local pickup point, depending on the carrier and the delivery options available in your area.
If the carrier determines that delivery to your mailbox or door is not safe or possible, the package may be delivered to a nearby pickup point, parcel locker, or service point.
You are responsible for collecting the package within the carrier’s specified collection period.
6. Tracking
You can track your order via the tracking page on our website by entering your order number and email address, or using the shipment number if available.
If tracking is available for your order, tracking information is normally sent by email after the order leaves the warehouse or logistics partner.
Please note that tracking may take some time to become active after the order has been shipped.
In some cases, tracking may not be updated for several days while the package moves between carriers, sorting centers, or stages of transportation.
This does not necessarily mean that the package is lost or stationary. Often, it means that the package is between two tracking scans and will be updated again when it reaches the next logistics point.
7. Accurate delivery details
The customer is responsible for providing complete and accurate delivery details at checkout.
Always check your name, address, postal code, city, country, phone number, email address, and billing details before completing your purchase.
If you discover an error after placing your order, contact us as soon as possible at:
info@aerocap.se
We try to correct the details before the order is processed, but we cannot guarantee changes once the order has begun processing or has been shipped.
If a package cannot be delivered due to incorrect, incomplete, or outdated delivery information provided by the customer, the customer may be responsible for reasonable additional costs for reshipment, address correction, return handling, or failed delivery, where permitted by law.
8. Customs and import processing
For the countries we sell to, we work with logistics partners to handle the necessary shipping and import processes where applicable.
Unless otherwise clearly stated before purchase, the customer should not have to pay additional customs duties or import fees upon delivery.
If you are unexpectedly asked to pay an import fee, customs fee, or similar delivery-related charge, contact us before paying so that we can investigate the matter with our logistics partner.
Customs processing, import processing, and security checks may sometimes affect delivery times. Such delays are beyond our direct control, but we will assist where reasonably possible.
9. If your package is delayed
If your package appears to be delayed, first check the tracking information on our website or via the tracking link you received.
If tracking has not been updated for several days, if the package appears to be stuck, or if you have not received the package within the estimated delivery time, contact us at:
info@aerocap.se
Provide your order number and the email address used for the order.
We will review the tracking information and, if necessary, contact the carrier or logistics partner to investigate the shipment.
10. If your package may be lost
If there are clear indications that a package may be lost, we will open an investigation with the carrier or logistics partner.
A shipment investigation normally takes approximately 7 to 14 business days, depending on the carrier, route, country, and type of case.
During this period, we will assist you and keep you updated as new information becomes available.
If the carrier or logistics partner confirms that the package is lost, we will offer an appropriate solution, such as a replacement shipment or refund, in accordance with applicable law.
A package is not considered lost solely because tracking has not been updated for a short period.
11. Uncollected packages
If a package is delivered to a pickup point, parcel locker, or service point, the customer is responsible for collecting it within the carrier’s collection period.
An uncollected package is not the same as a valid return or a valid exercise of the right of withdrawal.
If a package is not collected and is returned to the sender or to our logistics partner, we may deduct reasonable costs for shipping, return shipping, handling, and administration from any refund, where permitted by law.
If you still want the order to be shipped again, an additional shipping charge may apply.
12. Returns
We offer a 30-day voluntary return policy for items that are completely unopened, unused, unwashed, in their original packaging, in new condition and with the seal intact, where applicable.
The conditions below apply to our voluntary 30-day return policy. They do not limit any non-waivable consumer rights or rights relating to defective or misdescribed products.
For full details about returns, refunds, the statutory right of withdrawal and our 30-day voluntary return policy, please read our Returns and Refunds Policy.
13. Consumer rights
US orders are covered by our voluntary 30-day return policy and 365-day product warranty. Any non-waivable rights you have under applicable law also remain in effect. See our Returns and Refunds Policy for the conditions and instructions.
14. Return conditions
Before returning an item, you must contact us by email so that we can provide you with the correct return instructions and return address.
info@aerocap.se
For a return to be approved, the item must be:
- Unopened
- Unused
- Unwashed
- In the original packaging
- In new and saleable condition
- Returned with the seal intact, where applicable
- Returned with all labels, instructions, accessories and included parts
- Free from stains, marks, odours, moisture, damage and signs of use
Returns sent without prior contact, an order number, proof of purchase or to the wrong address may be delayed, rejected or impossible to identify.
15. Return shipping
The customer is responsible for return shipping costs for returns under our voluntary 30-day return policy, unless otherwise required by law or agreed otherwise in writing.
We do not charge a separate fee for exercising the statutory right of withdrawal.
All returns must be sent using a trackable shipping method.
We strongly recommend that you keep the return receipt and tracking number until the return case has been fully resolved.
AeroCap is not responsible for returns lost in transit if the customer sent the return without tracking, to the wrong address or without sufficient order information.
AeroCap also includes a 365-day product warranty against qualifying defects. This warranty is separate from our 30-day return policy. Full warranty terms are set out in our Returns and Refunds Policy.
16. Complaints and defective goods
If the item is damaged, defective or incorrect on delivery, contact us as soon as possible at:
info@aerocap.se
Please provide:
- Your order number
- A clear description of the defect
- Photos or video showing the defect
- Photos of the packaging if the parcel arrived damaged
If the complaint is approved, we will offer an appropriate remedy in accordance with applicable consumer law. This may include repair, replacement, price reduction, refund, or another appropriate measure depending on the circumstances and applicable law.
An item is not considered defective solely because of normal wear and tear, improper washing, improper use, inadequate care in accordance with care instructions, accident, incorrect size selection, personal preference, or minor differences in color, material, or appearance.
17. Refunds
Refunds are normally made to the original payment method after we have received and approved the return, or after a complaint has been reviewed and approved.
If you validly exercise your statutory right of withdrawal, we will refund the amount you are entitled to without undue delay and no later than within the period required by law.
We may wait to issue a refund until we have received the item back or until you have provided proof that the item has been sent back, whichever occurs first.
After a refund has been issued, it may take additional time for the funds to appear in your account. Processing time depends on your bank, card issuer, or payment provider and may take up to 14 banking days.
18. Payment disputes and chargebacks
If there is a problem with your order, delivery, tracking, return, complaint, or refund, please contact us first at:
info@aerocap.se
We will review the matter and assist you in accordance with this policy, our Returns and Refunds Policy, and applicable law.
Opening a payment dispute or chargeback before contacting us may delay resolution, as the matter may then need to be handled through the bank’s or payment provider’s process.
If a payment dispute or chargeback is opened, we may provide the payment provider, bank, or dispute handler with relevant documentation, including order information, tracking information, delivery status, customer communications, return status, product information, and policy terms.
19. Events beyond our control
We are not responsible for delays or failure to fulfill commitments caused by events beyond our reasonable control.
Such events may include transport disruptions, customs delays, import processing, strikes, labor disputes, extreme weather, natural disasters, pandemics, technical failures, cyber incidents, government actions, security checks, geopolitical events, or other circumstances beyond our reasonable control.
If such an event occurs, we will do our best to minimize its impact and assist customers where reasonably possible.
20. Contact us
If you have questions about shipping, tracking, delivery, returns, complaints, or anything else, contact us at:
info@aerocap.se
AeroCap is operated by Altoriq Group AB
Swedish company registration number: 559583-4200